Securus Technologies Serves the Public

Based in Dallas, Texas, Securus Technologies provides communications services between incarcerated individuals and their families and friends all over North America. Over 1.2 million inmates and their families are able to be connected as well as over 3,400 law enforcement agencies, public safety organizations, and correctional agencies.


The relationships between families and incarcerated relative can be maintained more easily because of the services that are provided by Securus in a very reliable manner in a cost effective way.


Some of the services that Securus provides include:

  • Advance Connect – A prepaid phone account where the charges are prepaid so that connections between a family and their incarcerated loved ones will be maintained.
  • Traditional collect where a call is made from the correctional facility and accepted and paid for by the recipient of the call.
  • Direct Billing – This is where a family can receive calls from the inmate and the family is billed directly for the cost of the service
  • Inmate Debit – where the inmate pays for the cost of the calls through prepaid funds can be added directly to the account of the inmate.


Video services are also available in a real-life mode so that families and inmates can converse with each other directly. This eliminates the long trip to the correctional facility and waiting in line to wait their turn for families due to limited space in the visitation booths. With live video conferencing families and inmates can meet in real time just as if the family was present at the facility.


With the “Jail Voicemail” feature, if a family calls the inmate and for some reason the inmate is not available, the family can leave a message for the inmate to call back. There is also a money transfer feature where families can transfer money to the account of an inmate and email services that are available.


Securus Technologies – Providing Advanced Technology Services To Public Sector And Law Enforcement Agencies

Many companies are active in the field of prison communication technology, but Securus Technologies leads from the front. The company, based in Dallas, Texas, has won many awards recognizing their excellence in developing high-quality products and delivering value for money and attentive services. In continuation of their long list of achievements over the years, Securus Technologies was nominated for the best customer service training team in the Stevie Awards.


Stevie Awards is one of the most famous and credible award program held annually, and organizes other several award programs recognizing excellence in the corporate sector in various industries globally. Being nominated and achieving the position of a finalist in the Stevie Awards is a big deal and the management at Securus Technologies are humbled, excited and proud of this development. The company’s Vice President said that it has humbled the entire team of the firm to be nominated as one of the finalists from over 2,300 participants from across the globe, and has reaffirmed our commitment to delivering quality products and services always.


As a leading provider of criminal justice technology and solutions, it has developed a wide range of products and services to enhance and modernize the incarceration experience and help the law enforcement agencies to perform their duties better. The decision of who would win the Stevie Awards would be decided by the jury of 77 members from different countries. They would provide preliminary decision, and after that, a team of seven individual judges would make the final determination as to who would take the award home. Securus Technologies is highly hopeful that they would bag the prestigious award this year.


As one of the leaders in criminal justice, civil, public safety and prison communications technology, Securus is known for delivering a comprehensive range of products and services, which are crafted to ease the stress of its vast clientele of over a million customers.


Securus wants GTL to go for a technology bake off with them

Securus is the leading company when it comes to the provision of communication and IT services for the inmates. The solutions that they provide include tracking criminals, offering telephone services, and many other similar services. The company has a great reputation for these services. However, for some time now, they have been embroiled in a row with GTL Technology over the alleged use of a patented product that the later company uses in the delivery of their services. The court case has been going on for a while with Securus offering an out of court settlement a few times. GTL on the other hand has been insisted on some sort of supreme ruling.

Of late, Securus has decided to try and extend an olive branch to GTL again. They have invited them to a technology based bake off. This came after GTL claimed that they were better at offering the support services for the criminal justice system better than Securus. The bake off is aimed at putting to rest the claims that GTL is better at their customer service than Securus Technologies. The CEO at Securus, Rick Smith, stated that they needed an independent judge to look into the companies and judge for themselves who was better in the provision of the said services.

He was categorical in stating that it was a little shortsighted to claim that GTL was doing better than their company. He stated that Securus had been operational for the past four years, during which time; they had invested close to a billion dollars in their business. He was confident that they were the better business outfit because:

  • Their products were tested and had been proven to be better for the system.
  • Unlike GTL, who handle their customer complaints through outsourced services, Securus had a completely equipped local center.
  • There were field technicians who were permanently employed to improve the services at Securus while GTL had contracted the services.

He was confident that the bake off would once and for all put to rest the claims that GTL was making about providing better services for the system than Securus was doing.


Securus is A+

Since 1986, Securus Technologies has been providing quality, affordable calling options for inmates and their families. It has been through hard work and dedication to their clients that they have now earned the Better Business Bureau’s highest mark of A+! Complimenting the high mark they have also earned accreditation, which is voluntarily issued by the BBB.

Through the years, Securus Technologies has focused on the needs of their clients. Constantly reshaping and upgrading all their services has allowed them to rise above the rest in communication and incident resolution for inmates in America’s prison system. Having a loved one incarcerated is stressful enough without having to worry about how you will stay in touch. Securus takes the stress out of the situation with several options. In addition to call services, they also help with other actions like allowing inmates to file and monitor their own incident reports. Too many times the human factor is lost in these scenarios, but this is the very element that Securus takes into consideration, and is also why they are now the top choice for inmate communications. I highly recommend them anytime you find yourself facing the need. For more information on the Better Business Bureau’s rating, please visit: PR News Wire BBB Accreditation

I would also like to invite you to learn more about Securus Technologies. View the company profile on


Securus Technologies Releases New Safety Software

Securus Technologies recently announced a new safety software system named “Investigator Pro 4.0“. This new system is the first of its kind to provide investigators and prison staff the option to search for a specific voice sample across multiple phone calls.

Investigator Pro 4.0 also blends seemlessly into all other programs made by Securus Technologies for multilayered security.

Investigator Pro 4.0 will help law enforcement and investigators research any voices linked to potentially crime related calls, suspected gang affiliations, or high interest inmates by sampling the voice and then searching the database for other conversations that may have happened involving that same voice.

This technology can be used to sample people calling into facilities also. Investigator Pro 4.0 will save time, manpower, and help stop any potential wrongdoing by a suspected individual. This technology will help investigators answer questions such as:

Was the suspected person calling in ever incarcerated?

Are more than one incarcerated persons talking to the same party?

And are incarcerated prisoners talking repeatedly to the same released ex prisoners?

Securus Technologies are based in Dallas, Texas, and provides technology and security for over 3,400 facilities across the nation. Securus also handles communications for over 1,200,000 inmates nationwide.

Always on the lookout for improved technology, Securus provides emergency response, investigation management, biometric analysis, and information management to prisons, jails, and public safety buildings.