Securus is the leading company when it comes to the provision of communication and IT services for the inmates. The solutions that they provide include tracking criminals, offering telephone services, and many other similar services. The company has a great reputation for these services. However, for some time now, they have been embroiled in a row with GTL Technology over the alleged use of a patented product that the later company uses in the delivery of their services. The court case has been going on for a while with Securus offering an out of court settlement a few times. GTL on the other hand has been insisted on some sort of supreme ruling.
Of late, Securus has decided to try and extend an olive branch to GTL again. They have invited them to a technology based bake off. This came after GTL claimed that they were better at offering the support services for the criminal justice system better than Securus. The bake off is aimed at putting to rest the claims that GTL is better at their customer service than Securus Technologies. The CEO at Securus, Rick Smith, stated that they needed an independent judge to look into the companies and judge for themselves who was better in the provision of the said services.
He was categorical in stating that it was a little shortsighted to claim that GTL was doing better than their company. He stated that Securus had been operational for the past four years, during which time; they had invested close to a billion dollars in their business. He was confident that they were the better business outfit because:
- Their products were tested and had been proven to be better for the system.
- Unlike GTL, who handle their customer complaints through outsourced services, Securus had a completely equipped local center.
- There were field technicians who were permanently employed to improve the services at Securus while GTL had contracted the services.
He was confident that the bake off would once and for all put to rest the claims that GTL was making about providing better services for the system than Securus was doing.